From Concept to Commercialization: A Startup Eco-system Strategy for the City of Toronto

Chris led the development of From Concept to Commercialization—the City of Toronto’s first dedicated strategy to strengthen its startup ecosystem and position the city as a global destination for entrepreneurship.

The five-year strategy outlined a bold vision and actionable framework to support the sustained growth of early-stage companies, expand access to business support infrastructure, and align municipal efforts with private-sector innovation drivers. It provided a clear roadmap for enhancing Toronto’s competitiveness by nurturing the conditions that help entrepreneurs launch, scale, and thrive.

To view the feasibility study visit here.

Client Relationship Management System Development and Deployment

To modernize service delivery and improve client tracking across Toronto’s Small Business Centres, Chris led the design and implementation of a new Salesforce-based CRM platform—supporting more than 28,000 entrepreneur interactions annually.

Chris oversaw the full project lifecycle: from defining user requirements and selecting the platform, to customizing the system, managing developers, and contributing to hands-on configuration. He also led staff training and change management efforts to ensure seamless adoption across the City’s three centres.

Within a year of launch, the platform had generated over $150,000 in staff time savings and significantly enhanced the City’s capacity to engage, track, and support entrepreneurs accessing municipal programs.